System Architecture & Solution Overview
Sotbit: B2B CRM provides a dual-contour architecture designed for end-to-end automation of B2B wholesale commerce. The client-facing contour runs on 1C-Bitrix as a secure private dealer portal where counterparties view personalized warehouse inventory, assemble bulk wholesale orders, and manage financial documents. The operational management contour operates directly inside Bitrix24: portal orders automatically convert into CRM deals where account managers approve terms, issue commercial offers, and monitor accounts receivable.
| Parameter | Value |
|---|---|
| Developer | Sotbit |
| Module Code | sotbit.b2bcrm |
| License Cost | 2 199 900 ₽ |
| Compatible Editions | All 1C-Bitrix Commercial Editions |
| Supported CRM | Bitrix24 (Cloud and On-Premise) |
| ERP Synchronization | 1C:ERP, 1C:Trade Management, 1C:Enterprise, REST API |
| Mobile Access | Responsive Web + iOS & Android Apps |
Key Business Challenges Addressed
Deploying this platform eliminates the standard bottlenecks faced by industrial distributors and wholesale manufacturers:
- Manual Order Processing: Dealers stop sending email spreadsheets and calling by phone. Wholesale buyers place orders in seconds using an interactive bulk order matrix with instant SKU lookup.
- Human Error Reduction: Direct bidirectional synchronization between the web portal and ERP eliminates manual data entry mistakes and inventory mismatches.
- Transparent Sales Pipeline: Management tracks complete interaction histories, lead funnels, and order processing times for every sales representative inside Bitrix24.
- Accelerated Approval Workflows: Generation of proforma invoices, reconciliation statements, and delivery agreements is automated using pre-configured legal templates.
Enterprise Wholesale Use Cases
The solution supports complex client organizational structures. A single corporate client account can host multiple employee roles: procurement managers assemble purchase carts, accountants download VAT invoices and ledger statements, and executives authorize credit limits. Meanwhile, the supplier's sales representative accesses a 360-degree company card in Bitrix24 with real-time customer LTV, average order value, payment history, and warehouse picking status.
Deployment & Implementation Roadmap
- Installation of the certified module from the 1C-Bitrix Marketplace adhering to PHP and MySQL environment requirements.
- Configuration of the native Bitrix24 connector: mapping entity fields (companies, contacts, orders, CRM deals).
- Bidirectional ERP integration: automated export of product catalogs, multi-tier wholesale price columns, real-time stock balances, and contract terms.
- Role-based access control setup: configuring buyer privileges on the portal and internal deal stage visibility in the CRM.
- End-to-end integration testing: placing test orders, validating CRM deal transitions, syncing ERP invoices, and verifying real-time tracking updates.